Refund policy

Return/Refund

1.Damaged or Incorrect Products

If you receive a product that is damaged, defective or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

* Your order number
* Photographs of the package and product
* A brief description of the issue

We may request additional information or photographs to assess the issue.

Where the claim is accepted, Zeroite may provide a replacement, store credit or refund, as applicable.

2. Returns

Returns are accepted only for eligible products and circumstances.

Due to the nature of certain products—particularly handmade, customised, consumable, personal-use or hygiene-related products—some items may not be eligible for return.

The applicable return conditions, wherever relevant, will be specified on the product page or communicated at the time of purchase.

3. Refunds

Approved refunds will generally be initiated within 5–7 business days after the return or refund request has been reviewed and approved.

The actual time taken for the amount to reflect in your account may depend on your bank or payment service provider.

Refunds will normally be made to the original payment method used for the purchase.

4. Cancellation

Order cancellation requests should be made as soon as possible after placing the order.

Once an order has been processed or dispatched, cancellation may not be possible.

If cancellation is accepted before dispatch, the applicable refund will be processed according to this policy.