Shipping policy
Refund & Shipping Policy
Refund & Shipping Policy
Last Updated: August 2026
At Zeroite – The Eco Space, we carefully pack and dispatch every order. Please read the following policy before placing an order.
1. Order Processing
Orders are generally processed within 2–5 business days after successful payment and order confirmation.
Orders may take additional time during weekends, public holidays, sale periods or unforeseen circumstances.
2. Shipping
We currently ship orders across India through third-party logistics and courier partners.
Estimated delivery timelines may vary depending on the delivery location, courier service and other circumstances beyond our control.
Once an order has been dispatched, customers may receive tracking details through the contact information provided at the time of purchase.
3. Shipping Charges
Applicable shipping charges will be displayed at checkout or communicated before order confirmation.
For certain promotional offers, free or discounted shipping may be provided as specified in the offer.
4. Incorrect or Incomplete Address
Customers are responsible for providing accurate delivery details.
Zeroite will not be responsible for delays, failed delivery or additional shipping charges arising from an incorrect, incomplete or inaccurate address or contact information provided by the customer.
5. Damaged or Incorrect Products
If you receive a product that is damaged, defective or different from what you ordered, please contact us within 48 hours of delivery.
Please provide:
* Your order number
* Photographs of the package and product
* A brief description of the issue
We may request additional information or photographs to assess the issue.
Where the claim is accepted, Zeroite may provide a replacement, store credit or refund, as applicable.
6. Returns
Returns are accepted only for eligible products and circumstances.
Due to the nature of certain products—particularly handmade, customised, consumable, personal-use or hygiene-related products—some items may not be eligible for return.
The applicable return conditions, wherever relevant, will be specified on the product page or communicated at the time of purchase.
7. Refunds
Approved refunds will generally be initiated within 5–7 business days after the return or refund request has been reviewed and approved.
The actual time taken for the amount to reflect in your account may depend on your bank or payment service provider.
Refunds will normally be made to the original payment method used for the purchase.
8. Cancellation
Order cancellation requests should be made as soon as possible after placing the order.
Once an order has been processed or dispatched, cancellation may not be possible.
If cancellation is accepted before dispatch, the applicable refund will be processed according to this policy.
9. Non-Delivery
If an order is returned to Zeroite because the customer was unavailable, refused delivery, or provided an incorrect/incomplete address, any re-shipping may be subject to additional shipping charges.
10. Natural & Handmade Product Variations
Many Zeroite products may be handmade, natural, recycled or made from sustainable materials. Minor differences in colour, texture, finish, shape or appearance may therefore occur and should not automatically be considered defects.
11. Contact Us
For any shipping, return or refund-related queries:
Zeroite – The Eco Space
5/A Marutidham,
Opp. Jay Jalaram Nagar,
Saiyed Vasna,
Vadodara – 390021, Gujarat, India
Phone: +91 63587 21009